FAQ
DO YOU ALLOW EXCHANGES OR RETURNS?
Unfortunately we do NOT accept returns or exchanges due to hygienic reasons. Please shop carefully.
ALL SALES ARE FINAL! NO EXCEPTIONS
WHEN WILL MY ORDER ARRIVE?
Your order is packed and shipped within 2-7 business days of your purchase. Please advise this when choosing the 1-Day Shipping option. The 1-7 days that it takes to ship only counts when it is picked up by the delivery service that you chose, it does not include the time that it will take to fulfill the order at the warehouse.
- Average delivery time for orders depends on the service you choose, it ranges between 3-7 business days.
- After your order is shipped from our warehouse, it is out of our hands. We are not responsible for lost packages, missed deliveries, late deliveries or undeliverable addresses.
If you have a question concerning tracking or shipping for orders, please contact the mailing service you picked (USPS & Fedex).
USPS First Class Packages do not have insurance on them. If the address is incorrect or the package is lost it will not be insured and cannot be replaced often times, so please keep this in mind when checking out.
We ship Monday - Friday, with the exception of USA holidays on Eastern Standard Time. It can take 2-7 business days to fulfill orders from when they are purchased due to the high volume of shipments that we handle weekly, so keep this in mind when picking your shipping. Packages are picked up between 3-4:30 from our warehouse, we try to get every order out in a timely manner so anything after that will be shipped the following days.
We're located in West Chester, PA.
We ship nationwide, including Alaska and Hawaii, to all US territories and APO/FPO/DPO addresses.
Currently we are not offering any international shipping.
MY ITEM IS LOST IN THE MAIL, WHAT DO I DO?
We are not responsible for items that are lost or damaged during shipping.
You are also responsible for your order if you enter the wrong shipping address. Please email us immediately if you enter information incorrectly, we will update your order if it has not been shipped yet!
WHAT IF THE ITEM I RECEIVED IS DAMAGED OR FAULTY?
We will happily replace a physically damaged item or re-ship you an item if you received something incorrectly upon arrival.
Broken items must be claimed within 24 hours from the time of delivery and must have photos provided of the damage. We will not accept any claims after 24 hours. Items must be unused and are reviewed on a case by case basis.
PPONLINE SHOP IS NOT RESPONSIBLE FOR ANY WARRANTEES / MANUFACTURING ISSUES. ALL ELECTRONIC ISSUES MUST BE HANDLED WITH THE MANUFACTURER!
HOW CAN I CONTACT YOU?
Via our Customer Service email.
HOW CAN I TRACK MY ORDER?
After your order is shipped, you will receive an email with your tracking number.
If not, send us an email with your Name and Order # to:
WHAT IS YOUR RETURN POLICY?
Please see our Shipping & Returns page.
WHAT IF I RECIEVED THE WRONG ITEM?
If you received the incorrect item, please let us know by contacting potpornonline@gmail.com . Please add your Name and Order # in an email and a member of our Support Team will get back to you as soon as possible.
In the rare case that you received the incorrect item, we will be happy to send you the correct one at no additional cost, along with a return label for the incorrect item.
WHAT IF I PUT IN THE WRONG ADDRESS?
If you have provided an incorrect address and your order has not already shipped, we will do our best to update your order with the correct address.
If you provide an incorrect address at the time of the order we cannot guarantee that you will be able to change it. We ship orders as quickly as we can so that you can enjoy your purchase sooner!
DO I GET A RECEIPT?
Receipts are provided with your order confirmation email. Please make sure to put in the correct email address when checking out. We do not provide a paper receipt for orders due to not wanting to kill more trees (SAVE THE FOREST!). Since everything is digitally sent via email to customers there's no need for the paper version.
If you have any questions about your order, please email us at potpornonline@gmail.com with your order number and name.
DO YOU OFFER REFUNDS?
We will happily replace a damaged item or reship you an item if you received something incorrectly, but we do not provide refunds. All sales are final.
WHAT CURRENCY DO YOU CHARGE?
USD.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, MasterCard, Discover and American Express.
WHAT IF I RECIEVED A DAMAGED ITEM?
We will happily replace a damaged item or re-ship you an item if you received something incorrectly upon arrival. Just send us an email at potpornonline@gmail.com and we will gladly fix the problem!
WHAT IF MY PURCHASE IS LOST IN THE MAIL?
PP Online is not responsible for items that are lost by the mail carrier or by any shipping service.